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We are seeking a highly organized and customer-focused individual to join our Reception Team as a Salon Receptionist/Front Desk Associate. As the first point of contact for our clients, you will play a crucial role in providing exceptional customer service and ensuring a smooth and delightful salon experience.

Responsibilities:

• Greet clients warmly and create a friendly and welcoming atmosphere upon their arrival.

• Efficiently manage the salon's front desk, including answering phone calls, scheduling appointments, and responding to inquiries via email or in person.

• Assist clients in booking appointments, coordinating schedules, and providing information about our salon services.

• Maintain the salon's appointment calendar and ensure accurate and timely scheduling of services.

• Effectively communicate with the salon's stylists to coordinate appointments, reschedule if necessary, and manage any changes in the schedule.

• Handle cash transactions, process credit card payments, and maintain accurate records of financial transactions.

• Keep the reception area clean, organized, and visually appealing at all times.

• Monitor and manage inventory of salon products, including retail items and supplies.

• Assist in maintaining client records and updating customer profiles with accurate information.

• Actively listen to clients' needs and concerns, offering appropriate solutions and recommendations.

• Address client questions and concerns promptly and professionally, ensuring a positive resolution.

• Collaborate with salon staff to ensure exceptional customer service throughout the salon.

• Assist in contacting potential clients

Qualifications:

• Previous experience in a customer service role, preferably in a salon, spa, or hospitality industry.

• Excellent interpersonal skills and the ability to build rapport with clients and colleagues.

• Strong organizational and multitasking abilities to handle a busy front desk environment.

• Exceptional attention to detail and the ability to maintain accurate records.

• Proficient computer skills, including experience with salon management software or booking systems.

• Outstanding verbal and written communication skills.

• Positive and professional attitude, with the ability to remain calm and composed under pressure.

• Flexibility to work evenings, weekends, and holidays as required by the salon's schedule.

At Bali Hair Designs, we strive to deliver a personalized and luxurious experience to each of our clients. Join our team as a Salon Receptionist/Front Desk Associate and contribute to creating a warm and inviting atmosphere that sets the stage for exceptional salon services.

To apply, please submit your resume by email or through the form below and a description detailing your relevant experience in customer service and your passion for the beauty industry. We look forward to receiving your application!

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